Terms & Conditions
Last updated: October 15, 2021
We may amend the Terms at any time as the result of a regulatory change or for any commercially reasonable reason. Our future performance of our obligations under the Terms is sufficient consideration for an amendment. Any amendment will become effective upon notice to the User, either by email or by posting it on the Website. If you do not agree to any amendments you must cease your use of our website services and terminate your account. Any terms provided to you in any other form are null and void.
2. Subscription Service
Skyrocket Radio agrees to provide the subscriber with website design and website hosting services, consisting of website server space and such additional services, as may be provided by the subscriber in order for continuous operation of the website. Skyrocket Radio reserves the right to change or modify the features of the subscriber’s service plan from time to time to increase trustworthiness. The Subscriber’s continued use of Skyrocket Radio’s services after receipt of such notice of modification shall constitute the subscriber’s acceptance of an agreement to be bound by Skyrocket Radio’s modification of the terms and conditions of this Agreement.
3. Fees, Payments & Usage
(a) Skyrocket Radio, LLC provides web hosting, regular support, and code licensing to subscribers for a regular monthly fee of $125.
(b) Subscribers are solely responsible for all charges and fees arising out of any use of your Account by you or anyone else using your Account. Skyrocket Radio reserves the right to modify any fees provided notice is given either by email or through this website. Fees must be paid in advance of any services being provided.
(c) Depending on the subscription package, each month during the agreement term a set number of minutes of admin area training will be provided at no additional cost to the subscriber. Training time is not cumulative from month to month. Additional training shall be available at the rate of $75/hour with a minimum of (1) hour.
(d) All website content is the responsibility of the client station. Skyrocket Radio does not provide website content beyond the initial setup process.
(e) An initial $400 setup fee per website is required for all new website projects. Setup includes content transfer from a previous website and limited creation of new content established within the “prelaunch” guidelines.
(f) A $250 setup fee is required for each brand-specific page on a single website. For example, radio stations requiring brand-specific pages on a corporate or market news site. The setup fee covers entering on-air schedules for those stations and other content that would be applicable to any other stand-alone website.
(g) A setup fee of $400 will be required to restore any previously canceled or terminated Skyrocket Radio website from backup and to make appropriate updates/modifications.
(h) Domain name changes and template switching requires additional time not covered as regular support. A fee of $125 per hour, not to exceed $375 total, will be assessed to switch account domain names or templates (ie “Bigtown” to “Launch”).
(i) Any other service agreed to that is not mentioned in this agreement can be performed at our regular hourly rate of $125/hour.
(j) Skyrocket Radio agrees to provide equal shared server hosting services to all subscribers. We never throttle customers or cut their sites off for getting a traffic spike. Traffic spikes are a great thing to happen to your site, and Skyrocket Radio wants to be your partner in that success.
As websites grow in popularity, it can become essential that an alternate hosting configuration or additional hardware be added to compensate for and enable continued growth; and to protect the service performance and resources for other subscribers. To offset the cost of setup and/or additional hardware, additional monthly fees may be required as follows.
(1) Subscribers maintaining 150K visitors/month for three or more months in a row will incur an additional $30/month/site. Subscribers maintaining 250K visitors/month for three or more months in a row will incur an additional $45/month/site. Visitor counts are calculated by the hosting server admin panel and may differ from Google Analytics data. All additional fees will be discussed and agreed to in advance of appearing on a statement.
(2) Large images take extra server space to store and bandwidth to serve your visitors. We have suggested image sizes posted in the website admin as well as templates to download. Subscribers who disregard these suggestions and continually use excessive image sizes will require additional server resources to maintain over time. Additional monthly fees for these resources will vary on the degree of necessity.
4. Recurring Payments
(a) Upon signup, all Skyrocket Radio subscribers must enroll in our recurring payment program or “auto-pay”. By enrolling, you authorize Skyrocket Radio to initiate recurring monthly charges from your specified credit or debit card. Initial setup fees are non-refundable.
(b) The amount charged to your credit card every month will be the current balance on your account. Your current balance is the amount on your statement, plus additional charges billed to your account after your statement was issued, less any credits or payments posted to your account after your statement was issued. Once your enrollment is processed, all payments will be automatically withdrawn from your designated credit or debit card on the Skyrocket Radio statement due date.
(c) Subscribers agree to be bound by any rules your financial institution requires for pre-authorized electronic funds transfers and/or that your debit or credit card issuer requires for pre-authorized debit or credit card transactions. You are responsible for all fees charged by your financial institution associated with the pre-authorized payment option.
(d) Subscribers must maintain/update all changes to their credit/debit card information at skyrocketradio.com and/or skyrocketrad.io. If Skyrocket Radio is unable to charge your credit card or withdraw funds from your debit card for the amount due on your Skyrocket Radio account, you may be subject to applicable late fees.
(e) If any unpaid balance is more than seven days late, a $35 late fee will be assessed.
(f) If any unpaid balance is more than fifteen days late, each website(s) on the corresponding plan will be deactivated showing a non-payment message. A $75 restoration fee per domain will be added to the unpaid balance to restore each website(s) on the plan.
(g) Any unpaid balance more than 30 days late, or perpetually late payments, will constitute a breach of this agreement and will result in account termination and removal of the plan website(s) without a backup of the content.
(h) Skyrocket Radio will make your monthly statement available to you online. You can access your monthly statement by logging into your account at skyrocketradio.com/my-account or skyrocketrad.io and clicking the “Billing” option. You agree to review each invoice you receive and give Skyrocket Radio notice of any errors or disputed charges.
(i) SKYROCKET RADIO SHALL BEAR NO LIABILITY OR RESPONSIBILITY FOR ANY LOSSES OF ANY KIND THAT YOU MAY INCUR AS A RESULT OF ANY DELAY IN THE ACTUAL DATE ON WHICH YOUR ACCOUNT IS DEBITED OR YOUR CREDIT CARD IS CHARGED.
(j) Skyrocket Radio reserves the right to change these terms or terminate the auto-pay program at any time with a 30-day notice. Notice of any pending changes may be given on or with your statement or by other methods.
5. Agreement Term & Termination
(a) The initial subscription term of this Agreement shall commence on the date of execution of this Agreement and shall continue for 30 days from which this Agreement was executed (the “Initial Term”). After the initial term, this Agreement shall be automatically extended on a monthly basis until terminated by one of the parties as provided in this agreement.
(b) Subscriber Termination: The subscriber may terminate this Agreement for any reason, by contacting Skyrocket Radio, within 30 days prior to the service termination date. In the event of a cancellation, Skyrocket Radio will not refund amounts already billed for the current service period or any amounts paid in advance by the subscriber.
(c) Skyrocket Radio Termination: Skyrocket Radio may terminate this Agreement at any time, for any reason, by providing written or e-mail notice of termination to the subscriber’s primary website e-mail contact address no less than 60 days prior to the service termination date.
(d) Subscriber Data at Termination: If either Party terminates this Agreement for any other reason than non-payment, Skyrocket Radio will supply all the subscriber’s current website content and media as an archive file. No part of the website template or plugin coding will not be a part of this backup.
6. Account and Password Access Information
Subscribers are solely responsible to keep account login and password information confidential, this includes the usernames and passwords of any additional users. Subscribers shall be solely liable for any activity that occurs under your account via the primary login information or via any additional user login information.
In the case of a dispute of account ownership, the person with access to the primary email address on the account will be considered the account holder. All disputes should be resolved externally.
In all cases, the subscriber agrees to notify Skyrocket Radio immediately of any unauthorized use of your account or any other breach of security.
7. Violations Of Network Security
Subscribers are prohibited from violating or attempting to violate the security of the network. Violations of system or network security may result in civil or criminal liability in addition to immediate termination of the subscriber’s agreement. Skyrocket Radio will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting subscribers who are involved in such violations. These violations include, without limitation:
(a) Accessing data not intended for the subscriber or logging into a server or account that the subscriber is not authorized to access.
(b) Attempting to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures without proper authorization.
(c) Attempting to interfere with service to any subscriber, Skyrocket Radio, or network, including, without limitation, via means of overloading, “flooding,” “mail bombing,” or “crashing”.
(d) Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
(e) Taking any action in order to obtain services to which the subscriber is not entitled.
8. Unauthorized Use Violations
(a) Third-party plugins, templates, and/or other software are not allowed on Skyrocket Radio servers without permission. This includes adding to or modifying any third-party coding, website plugins, or components that are not included with the website on the date of launch. The unauthorized addition or modification of the website programming could result in errors, site downtime, or open the website to cyber-attack. Third-party plugins can be requested by e-mail to jim @ skyrocketradio.com.
(b) You may not access or use Skyrocket Radio Services in a way that uses technology or other means to access, index, re-render, frame, mirror, truncate, add to, inject, filter, or link to the Website or the Products that is not authorized by Skyrocket Radio (including by removing, disabling, bypassing, or circumventing any content protection or access control mechanisms intended to prevent the unauthorized use, download, linking, framing, reproduction, access to, or distribution of the Website or the Products).
(c) You may not use any deep-link, page-scrape, robot, crawl, index, spider, offline reader, click spam, macro programs, internet agent, or other automatic devices, program, algorithm or methodology which do the same things, to access, copy, index, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of the Skyrocket Radio Services for any unauthorized purpose.
(d) You may not use the Skyrocket Radio Services in a way that, to be determined in our sole discretion, damages, disables, overburdens, impairs, or gains unauthorized access to the Skyrocket Radio Services, including Skyrocket Radio’s servers, computer network, or User Accounts.
(e) You may not use the Skyrocket Radio Services in a way that removes, modifies, disables, blocks, obscures, or otherwise impairs any advertising in connection with the Website or the Products.
(f) You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use any content of the Skyrocket Radio Services for public or commercial purposes without written permission.
(g) You shall not interfere with or disrupt the Website or any related Skyrocket Radio websites or servers or networks connected to the Skyrocket Radio Services.
(h) You shall not restrict or inhibit any other subscribers from using the Skyrocket Radio Services.
(i) You shall not defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including but not limited to subscribers, and generally agree not to use the Skyrocket Radio Services for illegal purposes.
(j) You shall not display filthy/defamatory language or nude/defamatory images on Skyrocket Radio websites whether this is hosted on Skyrocket Radio servers or displayed within embedded social media channels (ie. Facebook, Twitter).
(k) You shall not transmit files that contain viruses, corrupted files, or any other similar software, programs, or malicious code that may damage or adversely affect the Skyrocket Radio Services, Our software, hardware, telecommunications equipment, or the operation of another person’s computer.
(l) You shall not use the Skyrocket Radio Services in violation of the Applicable Laws or third party rights (including third party terms of service), and shall not use the Skyrocket Radio Services for hosting content (for example, images and documents) that infringes on the intellectual property rights of any person or entity, including but not limited to Subscribers.
(m) You shall not set up multiple accounts for any individual or organization in order to send substantially similar content unless you are part of a franchise, as determined by Skyrocket Radio in its sole discretion.
(n) You may only use our templates, plugins, code, any images we provide, or any other features or functionality of Skyrocket Radio websites within the Skyrocket Radio hosting environment. For example, you may not take an image provided during the setup process and use it freely on a different website.
(o) Any client banner ad image created by Skyrocket Radio during the setup process remains the copyright property of Skyrocket Radio. You or the client within the ad may purchase the image to use on other websites for $45 per ad unless otherwise specifically granted.
(p) You shall not use documents and images hosted by Skyrocket Radio on servers controlled by Skyrocket Radio for any purpose whatsoever other than in connection with the Products. If you own the document or image, you can use it outside of the Products so long as it is not hosted by Skyrocket Radio. For example, you may not upload a document or image and “hotlink” to it elsewhere.
(q) Unauthorized third-party themes and plugins are not allowed on Skyrocket Radio websites. The subscriber agrees that Skyrocket Radio removal and/or repair of unauthorized third-party coding or plugins constitutes a request for customization services and will be billed at a rate of $125 per hour with a one-hour minimum.
9. Violations of the Digital Millennium Copyright Act
The Digital Millennium Copyright Act – often called ‘the DMCA’ – is a law that helps copyright holders have their stolen content removed fast. The DMCA Act provides web hosts, search engines, and other internet services “safe harbor” from copyright infringement claims. In return, these companies are required to act quickly to remove infringing material when properly notified.
Skyrocket Radio reserves the right to remove or prohibit the use of any DCMA violation from the subscriber website without notice. Repeat violations may result in the immediate termination of this agreement and the subscription service.
10. Warranty Against Unlawful Use
The Subscriber warrants and represents that the subscriber shall use Skyrocket Radio services only for lawful purposes and in accordance with all valid federal, state, and local laws and regulations governing the use of e-mail and the Internet, whether or not specifically prohibited elsewhere in this Agreement. Failure to abide by the terms of this paragraph shall be grounds for immediate termination of the subscriber’s account for cause.
11. Liability; No Warranty; Limitation Of Damages
(a) The subscriber expressly agrees that the use of Services provided by Skyrocket Radio is at the subscriber’s sole risk.
(b) Skyrocket Radio guarantees 99 percent uptime for its website, website components, and web servers. If the uptime for the subscriber’s webserver falls below 99 percent during any given month (or specify another payment period), Skyrocket Radio will credit the subscriber as follows: 10% discount for server uptime that falls below 99%. 25% discount if server uptime falls below 90%. 40% discount if server uptime falls below 80%. Any such credit shall be applied to future invoices. This credit shall be the Subscriber’s sole and exclusive compensation for any downtime or unavailability of Skyrocket Radio’s services under this Agreement. Skyrocket Radio shall have no liability of any kind for any damages or loss arising as a consequence of such downtime or unavailability.
(c) Skyrocket Radio, its agents, affiliates, licensors, or the like, do not represent or warrant, expressly or implicitly, that their services will not be interrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of their services or as to the accuracy, reliability, or content of any information service or merchandise contained in or provided through their services, unless otherwise expressly stated in this Agreement.
(d) Skyrocket Radio, its officers, agents, or anyone else involved in providing services shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use services; or for any damages that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission, or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction, or unauthorized access to Skyrocket Radio’s records, programs, or services.
(e) Skyrocket Radio will exercise no control over the content of the information passing through Skyrocket Radio’s network except those controls expressly provided herein.
(f) Skyrocket Radio makes no warranties or representations of any kind, express or implied, for the services it is providing. Skyrocket Radio also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the subscriber, including loss of data resulting from delays or non-deliveries.
12. Patents, Copyrights, Trademarks, And Other Intellectual And Proprietary Rights
We do not claim ownership of content that subscribers submit or make available for inclusion on their Website (“Your Content”). Skyrocket Radio accepts no responsibility for any content (any information, including audio, video, text, email, or any material) that subscribers upload, post, email, transmit or otherwise make available via the Website or any portion of the Skyrocket Radio Services. Subscribers are wholly responsible for any content associated or transmitted with their Account, including but not limited to Your Content. We reserve the right to remove any and all content, including Your Content, that may violate these Terms, the Agreements, and the Applicable Laws, including but not limited to applicable copyright laws. We respect the intellectual property of others, and we ask our subscribers to do the same.
(a) Except for rights expressly granted herein, this Agreement does not transfer any intellectual or other property or proprietary right to the subscriber. The subscriber agrees that all right, title, and interest in any product or service provided to the subscriber belongs to Skyrocket Radio and/or it’s agents. These products and services are only for the subscriber’s use in connection with Services provided to the subscriber as outlined in this Agreement.
(b) The subscriber expressly warrants that it has the right to use any patented, copyrighted, or trademarked material which the subscriber uses, posts, or otherwise transfers to Skyrocket Radio servers.
(c) The subscriber acknowledges and understands that any outside programming used to develop the website is owned by Skyrocket Radio and/or such third parties and cannot be transferred to the subscriber and is hereby specifically not transferred to the subscriber and shall remain the property of Skyrocket Radio and/or such third parties. Outside content that is owned and/or purchased by Skyrocket Radio may be used in the design and/or development of other websites separate from the subscriber. The subscriber and Skyrocket Radio also agree that the design and development of the website may include source code, documentation, and/or application programs that were previously written or developed by Skyrocket Radio and modified to meet specific requirements (the “Code Content”). Skyrocket Radio shall own all worldwide rights, titles, and interests in and to the Code Content. Skyrocket Radio and its subcontractors retain the right to display graphics and other web design elements of the subscriber’s website as examples of their work in their respective portfolios.
13. Support and Assistance
Subscribers acknowledge that such assistance and information is provided as a convenience and that such assistance and information are not intended to and do not constitute legal advice and that no attorney-client relationship is formed. We do not warrant or guarantee that use of or compliance with this information will be sufficient to comply with your obligations hereunder, applicable laws, or with third-party rights.
14. Hardware, Equipment, And Software
The subscriber is responsible for and must provide all computers, software, hardware, and other services necessary to access Skyrocket Radio servers. Skyrocket Radio makes no representations, warranties, or assurances that the subscriber’s equipment or software will be compatible with Skyrocket Radio Services.
The subscriber expressly represents and warrants that any person to whom the subscriber grants access to the subscriber’s Skyrocket Radio account or hosted website is at least 18 years of age.
Both parties agree to defend, indemnify, and hold other parties harmless from any and all demands, liabilities, losses, costs, and claims, including reasonable attorneys’ fees, asserted against other parties, its agents, servants, officers, and employees, that may arise or result from any Content or Service provided or performed or agreed to be performed or any product sold by either party, their agents, employees, or assigns. Both parties further agree to defend, indemnify, and hold harmless other parties against liabilities arising out of:
(a) Any liability arising by virtue of any use of Skyrocket Radio service by the subscriber for any unlawful purpose, or in violation of any valid federal, state, or local law or regulation governing the use of e-mail or the Internet;
(b) Any material supplied by both parties infringing or allegedly infringing on the property or proprietary rights of a third party;
(c) Copyright or trademark infringement by both parties, or violation by both parties of intellectual property rights of any other party;
(d) ADA/WCAG compliance violations by both parties; and
(e) Any defective product sold or distributed by means of Services.
Both parties agree that the liability limit of the other party shall in no event be greater than the aggregate dollar amount which the subscriber paid during the terms of this Agreement, including any reasonable attorneys’ fees and court costs.
17. Force Majeure
Neither party will be liable for or will be considered to be in breach of or default under this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond such Party’s reasonable control and that such Party is unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs, the affected Party will give prompt written notice to the other Party and will use commercially reasonable efforts to minimize the impact of the event.
18. Attorneys’ Fees
If any legal action is necessary to enforce the terms of this Agreement, the prevailing party shall be entitled to reasonable attorneys’ fees in addition to any other relief to which that party may be entitled. This provision shall be construed as applicable to the entire Agreement.
The subscriber agrees to keep Skyrocket Radio informed of all current contact information for the subscriber’s account. Changes in the subscriber’s account information may be reported to Skyrocket Radio by e-mail at jim @ skyrocketradio.com. Failure to maintain or keep current contact information shall be a ground for Skyrocket Radio to terminate the subscriber’s account for just cause.
Skyrocket Radio agrees to keep the subscriber informed of any/all account and policy changes. Changes in policy information may be reported to the subscriber via written letter or by e-mailing the primary account holder on file. Failure to keep the subscriber informed of account/policy changes shall be a ground for the subscriber to terminate this agreement for cause.
20. Governing Law
This Agreement has been entered into in the State of Mississippi, and its validity, construction, interpretation, and legal effect shall be governed by the laws of that state applicable to contracts entered into and performed entirely within that state.
In case anyone or more of the provisions of this Agreement be held for any reason to be invalid, illegal, or unenforceable in any respect, that invalidity, illegality, or unenforceability shall not affect any other provisions of this Agreement, and this Agreement shall be construed as if the invalid provision(s) had never been contained in this Agreement, provided that those provision(s) shall be curtailed, limited, or eliminated only to the extent necessary to remove the invalidity, illegality, or unenforceability.
22. Entire Agreement
These terms and conditions shall constitute the entire agreement between the subscriber and Skyrocket Radio, and no other agreement, statement, or promise relating to the subject matter of this Agreement that is not contained herein shall be valid or binding.